We hope you love your Jack & Able pieces but understand that sometimes things don't work out as you expect. We're happy to offer you 14 days to return anything that's not quite right.
If you decide something isn't for you, simply return it in the same condition in which it was received, and we'll refund what you paid for it.
Return (tracked) postage costs are the responsibility of the customer (unless the product is damaged or faulty).
In the rare event that your item develops a fault within six months of purchase, we'll repair, replace it, or exchange it for a like-for-like item if the original is out of stock.
How to return your items:
Please sign into your account, or make a new account here: https://shopify.com/85127430458/account
You will be able to navigate from your profile to the order to then create a return.
Once we have received the product and performed quality checks, we will process your refund immediately.
If you ordered a heavy or fragile item (such as furniture) you can return it by calling our Customer Service team on 03330 042 042 who will arrange a collection. There's a £60 collection charge for these returns within the UK.
Customers outside the UK are responsible for arranging transit for returns.
Receiving your refund:
After receiving your return, we'll inspect it and if everything is in order, issue a refund.
We aim to process returns in seven to nine working days, but this can take a little longer during extremely busy periods.
Your refund will be credited back to your original method of payment within approximately five working days of being processed. However, some banks or payment service providers may take longer to credit your account.
Should we need to obtain card details in order to process your refund, our Refunds team will get in touch via email and request that you contact us.
This policy does not affect your statutory rights.